Privacy policy

Privacy Policy
Toola3D — A Division of GTD Solutions Pty Ltd
Effective Date: 1/07/2025

ABN: 18 688 523 391

1. OVERVIEW

Toola3D are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy outlines how we collect, use, disclose, and protect your personal information. how we collect, use, disclose, and protect your personal information.

By using our website or services, you consent to the practices described in this Privacy Policy.

2. WHAT INFORMATION WE COLLECT

We collect both personal and device-related information, especially as it relates to custom 3D-printed products, lithophanes and other personalised photo-based prints, and other personalised items:

a. Personal Information:

  • Name, email address, phone number, delivery and billing address
  • Payment details (processed securely via third-party gateways)
  • Photos, image files, or custom text submitted for personalised orders (including lithophanes and 3D prints)
  • Marketing preferences and communication history

b. Device Information:

When you visit our website, we automatically collect:

  • IP address, browser type, device model, operating system
  • Time zone, referring websites, search terms
  • Pages visited and how you interact with the site

This is collected using technologies such as:

  • Cookies – small data files stored on your device. Learn more: http://www.allaboutcookies.org
  • Log files – track activity and gather info like browser type and time stamps
  • Pixels/tags/web beacons – used by analytics and advertising platforms to understand browsing behaviour

3. HOW WE COLLECT INFORMATION

We collect information when you:

  • Browse our site
  • Place an order or fill out a form
  • Subscribe to our emails or interact with social media
  • Use a pixel-tracked link or ad (e.g. via Facebook or Google)

4. HOW WE USE YOUR INFORMATION

We use your information to support our full product range, including 3D printed items, lithophanes, photo-based items, and other personalised goods, in order to:

  • Process and deliver your order
  • Respond to enquiries and provide support
  • Improve our website and user experience
  • Detect and prevent fraud or misuse
  • Send marketing communications (only if you opt-in)
  • Show relevant ads and track marketing performance

We may also anonymise and aggregate data to improve services.

5. BEHAVIOURAL ADVERTISING & OPT-OUT

We use your device and order data to deliver personalised ads and recommendations through platforms like Google and Meta (Facebook/Instagram).

You can opt out of targeted advertising using the links below:

We do not sell or rent your data.

 

6. DATA STORAGE & RETENTION

We store your personal information securely using reputable providers. Order information is retained for legal, accounting, and customer service purposes, unless you request it be deleted.

We take reasonable steps to protect your data using:

  • SSL encryption
  • Secure platforms (e.g., Zoho, Shopify, Stripe, etc.)
  • Access controls and password protection

7. THIRD-PARTY SERVICES

We only share your personal data with trusted third-party providers who help us operate our business, including:

  • Shopify – our eCommerce platform and hosting provider (read their privacy policy: https://www.shopify.com/legal/privacy)
  • Zoho – invoicing and order tracking
  • Stripe and PayPal – secure payment gateways
  • Australia Post and other couriers – for shipping logistics
  • Google Analytics and Meta (Facebook/Instagram) – for performance tracking, advertising, and customer insights

These providers only access your information when necessary and are required to protect your data through privacy-compliant practices.

8. COOKIES & TRACKING

Cookies help us understand how you use our site and improve your experience. You can disable cookies via your browser settings. However, parts of the site may not function properly if you do.

9. DO NOT TRACK

Our website does not currently respond to Do Not Track signals. You can still adjust your browser privacy settings to limit tracking.

10. YOUR RIGHTS

Under Australian privacy law, you have the right to:

  • Access and correct your personal data
  • Withdraw  your consent for marketing at any time
  • Request deletion of your data (unless we are legally required to retain it)

To request access, correction, or deletion, contact us at admin@toola3d.com

If you're a resident of the EU or UK, you may also have additional rights under the GDPR, including:

  • The right to data portability
  • The right to restrict processing
  • The right to object to profiling or automated decisions

11. EMAIL MARKETING

You will only receive marketing emails if you opt-in. You can unsubscribe at any time via the link in our emails or by contacting us directly.

12. INTERNATIONAL STORAGE

Some of our service providers store data on servers outside Australia. We take steps to ensure they meet similar privacy standards to those required under Australian law.

13. CHANGES TO THIS POLICY

We may occasionally update this policy to reflect changes in law or our practices. The latest version will always be available on our website.

14. CONTACT US

Toola3D – Powered by GTD Solutions Pty Ltd
Email: admin@toola3d.com
Location: 20 Jamberoo St, Springwood QLD, 4127, Australia

 

 

 

 

 

 

 

Last Updated: 15/07/2025